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- I can't register/I can't log in
If you are trying to register for the first time and are having problems, please email us for help.
If you registered before the site was upgraded, your log in should work. If it doesn't, please try to reset your password. If that doesn't work, email us for help!
If you are using Safari as your browser and your login has stopped working, please read this.
If you haven't activated your account you won't be able to log in. If you didn't receive an activation email, email us and we will do it for you.
If any help is needed please email firstname.lastname@example.org and let us know what is going wrong! Thanks.
- Where are My Downloads?
Most downloadable material on the site is only available by purchasing via www.payhip.com - they handle the payments and distribute the PDFs after payment. You should expect an email as soon as you pay - please check your spam folder. Payhip will send you a link to download your PDF(s).
If you do not receive an email with your PDF download link, please email email@example.com and we will either send the file(s) by email or add them into your MyMusicTheory account. Please help us trace your payment by supplying your paypal email address, transaction number and/or date of purchase.
If you have purchased a supersave PDF bundle, you may also access your paid downloads by logging in to your account on MyMusicTheory, then clicking on My Downloads, which you can always find at the top of each page whilst logged in. If you do not have an account, this service will not be available automatically, but we can set it up - just email!
Still having trouble? Email firstname.lastname@example.org and we'll sort it out for you.
- Why didn't you reply to my email?
The correct email address is email@example.com
If you sent an email and haven't had a response, first please accept my apologies.
Sometimes emails get filtered into the spam folder, and occasionally they simply never arrive, particularly if there is a large attachment. I normally respond to all emails within 48 hours. If you are expecting a response and have not had one, try any of the following:
- Email me again (with no attachment)
- Contact me via Facebook (www.facebook.com/mymusictheory)
- Contact me via the forum (www.mymusictheory.com/forum)
Please don't use linkedin - most of my linkedin emails are deleted instantly!
- How can I book an exam?
MyMusicTheory.com only provides music theory tuition - we do not administer any exams.
Book your music theory exam by visiting www.abrsm.org.
- How can I contact you?
- I can't find (or log into) the video course I'm already subscribed to
When MyMusicTheory video courses were first published, we used www.udemy.com. If you bought a course on Udemy, you will always have access to it via the Udemy platform.
Video courses are now on use www.zenler.com . If you joined a course on the Zenler platform, please go to https://mymusictheory.zenler.com/ and log in. Your courses will be accessible after logging in. Please note that Zenler uses a separate log in system from the main MyMusicTheory website.
Some courses are published directly on the MyMusicTheory website. To access a course you have already signed up to (not via Udemy/Zenler), please click on My Account then My VideoCourses or bookmark this link: http://www.mymusictheory.com/my-account/video-courses
If you are already signed up to a course on Udemy or Zenler and would like to be able to access the course directly from MyMusicTheory, please email us with your name, email, and course name(s).
If you are still having difficulty, please get in touch.